CUSTOMER SERVICE

FAQ

  • Of course. Apply for a Trade account here.

  • Our grasscloth collection is a group of hand-crafted, natural fiber wallcoverings made from sustainable, renewable plant fibers such as agave (sisal), jute, abaca and hemp grasscloth.

    These lustrous, natural wallcoverings offer the ideal texture for any room. The more than 50 beautiful, usable hues are earth-friendly throughout all phases of their life cycle. Once harvested, the plant fibers are air dried in the sun before being colored with water-based vegetable dyes. The fibers are then woven and backed with chemical-free Scandinavian papers that are VOC-free and even biodegradable. This earth-friendly profile does not diminish its suitability for commercial applications, as all of the wallcoverings are ATME-84 fire rated and highly durable.

  • All our grasscloth wallcoverings are hand-crafted by skilled weavers in an entirely eco-friendly process. Learn more about this beautiful technique.

  • Our grasscloth wallcoverings are 36" wide and packed in increments of either 8 or 12 yard rolls.

  • The minimum order is either 8 or 12 yards, depending on how the item is packed. The majority of our grasscloths are packed in 8 yard rolls, with the exception of our Japanese products which are packed in 12 yard rolls.

  • We always suggest meeting with a professional paper hanger to review the location for your installation. Provide them with the size of the grasscloth roll (36" wide x 8 yards long). This will allow them to estimate the number of yards required for your job. Find a paperhanger in your area through the The Wallcovering Installers Association.

    You can also use our handy grasscloth calculator to get an idea of how much you need. Click "HOW MANY YARDS DO I NEED?" on the specific page for the grasscloth item you are considering.


    NOTE: Our grasscloth is handmade and dye lots vary slightly. It is important to ensure you order sufficient quantities from a single dye lot. We recommend confirming your measurements with a professional paperhanger before ordering. Or feel free to contact us. We are happy to work through your measurements with you.

  • If we have the item in stock, the order can ship within 24-48 hours after we process full payment. If the item is not in stock, the lead time can vary from 1 - 12 weeks, depending on current inventory. The lead time will be noted on the page when you are viewing the product.

  • The beautiful colorations of our Grasscloth & More collection are created by hand with vegetable dyes. The natural dyes can bleed or stain as a result of prolonged contact with moisture. Grasscloth is a great accent for powder rooms or dressing areas adjacent to bathrooms, but we do not suggest using this material in a room with a shower or surrounding a tub, sink or toilet.

  • No. Our grasscloth is extremely durable and is well-suited for both residential applications and higher traffic areas. It is ASTM-E84 fire rated for commercial applications.

  • Our Grasscloth & More collection is hung with a standard clear wallpaper paste. As this is a natural, hand-crafted product and requires a bit of installation experience, we suggest working with a professional wallpaper installer for best results. Find a paperhanger in your area through the The Wallcovering Installers Association.

  • Our Grasscloth & More collection is ASTM-E84 fire rated for commercial applications and adds a punch to corporate, retail and hospitality projects.

  • Our grasscloths can be vacuumed to release any dust that may accumulate on the surface. Do not use water to clean the grasscloth wallcovering, as the vegetable dyes used to create the colors can bleed or streak.

  • The natural, vegetable dyes used to create the colors of our grasscloth can be affected by prolonged exposure to direct sunlight. We suggest protecting your investment with window treatments.

  • Yes. Depending on the needs of your project, we can either ship large volume orders directly from our current inventory or we can create a new dye lot for you.

  • Yes. Please contact us to discuss. We may have other options for you that are not in our standard program - or we can create a custom color for you with a minimum of 400-800 yards depending upon the type of material. 
    Or, consider taking your walls to the next level with our custom digital printing services

  • As our products are made by hand and are manufactured and sold from specific dye lots, we cannot accept returns. We strongly suggest ordering memo samples to review the color and quality in person before ordering. Once you receive your order, please carefully inspect your product to ensure that it is in good condition and in the quantity you ordered.

  • Orders for in stock items will ship within 1 business day and may not be cancelled. Orders for items that are not in stock will be charged just before the product ships. We will provide you with tracking information as soon as your order ships. Please contact us if you need to cancel an order for an item that is not in stock.

  • Due dates listed are an approximate date for when we expect a new dye lot to arrive in our warehouse. Due dates may change due to freight situations beyond our control. We will modify these dates on our website as needed and we will keep you updated on any adjustments to the status of your order.

  • Yes! Most of the time items that were included in previous twenty2 collections are still available to order. Please contact us with the particular grasscloth name or sku code and we will confirm if the item is available.